Links to IVR Analytics Research
- Enhancing The Customer's Self-Service Experience (more)
- What CRM Analytics Can Do for Your Organization (more)
- Analytics and Reporting for Phone-Based Self-Service (more)
- IVR Improvement Strategies 2007 (more)
- Improving Call Quality & Service Delivery (more)
- IVR Customer Insight Is Good Business (more)


Links to Articles about IVR Analytics
- CSM: e-magazine for Customer Service Professionals (more)
- 1 to 1 Magazine: Information on Customer Relationship
Management (more)


Links to Customer Experience Consultants
- Benchmark Portal: The Source for Contact Centers (more)
- Strativity Group: Innovating Performance (more)


Links to Trade Press and Professional Organizations
- ContactCenterWorld: Global Support Organization for
Industry Professionals (more)
- CCNG: Members Are Connected (more)
- ATA: American Teleservices Association (more)
- ICMI: International Customer Management Institute (more)