The Virtual Interactive Analyst (VIA) IVR reporting application logs every call and provides end-to-end call reporting, monitoring, and alerting, allowing call center managers, line-of-business managers, and operations staff to quickly and easily see how effectively callers are using the IVR. VIA identifies what callers are doing in the IVR, IVR problem areas, and ineffective IVR call flows maximizing the number of callers that can be satisfied through self-service. VIA is cost effective, quick to deploy, and supports most major IVR platforms.

Click here to register for a demonstration on how VIA can maximize your IVR investment.