Call Analytics Releases ViA 2.2.00 with expanded
IVR self-service reporting, monitoring, and alerting capabilities.

Tulsa, OK, October 29, 2007— Call Analytics, Inc. a contact center self-service analytics and business intelligence software company, today announces the general availability of ViA™  2.2.  ViA™ 2.2 has over 30 enhancements that further help companies improve their callers’ IVR self-service experience. (more)


Call Analytics Releases the Latest Update to VIA™
The Virtual Interactive Analyst - an IVR & CTI Reporting,
Monitoring & Alerting Software Solution for Call Centers

Tulsa, OK, June 1, 2007— Call Analytics, Inc., a leader in comprehensive, real-time IVR and CTI self service reporting and CSR productivity tools announced the availability of VIA™ 2.1.0.  The latest release of their reporting, monitoring and alerting application makes it even easier for customers to “shine a light” inside their interactive voice response (IVR) and computer telephony integration (CTI) systems to understand exactly how their customers use these systems and to provide key information that’s vital to the effective operation of their contact centers in maximizing customer satisfaction. (more)


Call Analytics Releases the Latest Update to VIA™
The Virtual Interactive Analyst - an IVR Reporting,
Monitoring & Alerting Software Solution for Call Centers

Tulsa, OK, December 29, 2006— Call Analytics, Inc., a leader in comprehensive, real-time IVR and CTI self service reporting and CSR productivity tools announced the availability of VIA™ 2.0. (more)


Call Analytics Announces VIA™
The Virtual Interactive Analyst - an IVR & CTI Reporting,
Monitoring & Alerting Software Solution for Call Centers

Tulsa, OK, November 11, 2004— Call Analytics, Inc., a leader in comprehensive, real-time IVR and CTI self service reporting and CSR productivity tools announced the availability of VIA™ 1.1. (more)